FAQs

Yes! We offer wholesale for those who would like to buy in bulk. Click on the "Wholesale" link.

Your personal and credit card details are encrypted at your browser before they are sent to singingbowlsound.com . Your credit card details are stored on secondary secure servers which are not reachable via the Internet and are under constant 24-hour security surveillance.

It depends on your order quantity. If we have already stocks then your order will be shipped from our warehouse within 24 hrs of your placing the order.

We encourage you to order our products online with a credit card , PayPal and bank swift transfer. If you are concerned about safety, please you can swift transfer in our European bank account that we can forward if necessary or after confirming your order. We have the same business in Europe also with a big store. STEP 1: Shop for Products When you find an item you want, press the "Add To Cart" button to add it to your "Shopping Cart". You will then be taken to a screen which will display all the items currently in your cart. Items may be added at any time from the screen which displays your shopping cart, as well as check out. STEP 2: Add, Modify item To continue adding items, click "Home" or any other product category to continue shopping. If you wish to increase the quantity of an item you have already ordered, simply adjust the number of units by clicking "Make Change" and adjust the number of units in the space provided and then click the "Update" button in the cart. STEP 3: Proceed to Checkout When you have completed your shopping, press the "Check Out" button if you're viewing your shopping cart or To view your shopping cart simply click "My Shopping Basket" from anywhere on the page and you will be taken to the shopping cart.. STEP 4: Tell Us Where to Bill Your Order Your Order Here is where you tell us your billing address in detail and For credit card security purposes, your billing address must match the address that your credit card statement is mailed to. STEP 5: Tell us How to Ship Your Order Here is where you tell us where to ship your order. Please indicate the detailed address of your location where you want us to deliver your order. STEP 6: Place Your Order This is the last step. When you press the "Complete Order" button your on-line order will be securely submitted to us. Note: You will not be charged until we ship your order! You may still cancel your order if it has not shipped by emailing us support@singingbowlsound.com. However, once your order is sent to shipping, it cannot be canceled.

Yes, we take orders via  (WhatsApp, viber, Instagram, messenger and mobile email) as well.

Our goal is your complete satisfaction. If you are unhappy with any purchase, you may return it to us within 30 days for exchange or a full refund, less shipping charges. Please be as specific as possible in your note to ensure that your return/exchange is handled in the most efficient manner.

If we have stocks accordingly , Orders are usually processed within 24 hours after being placed, otherwise, depending on quantity, it may take 7 to 10 days for the manufacturing process . Delays may be caused due to credit card verification or if there is a problem in processing your charge card but with PayPal it may be much faster than Credit card. And it depends on payment credit times but as per our practice we are receiving international payment within 4 to 5 days.

If you have provided us with a valid email address, you will receive an email from us when we have shipped your order. At the same time, we will provide you with FedEx, DHL, UPS, TNT and other Shipping Partner's Tracking No. So that you can track the shipment history and statues of your order accordingly.

After you have placed your order, if for some reason an item is not available to ship, then it will be canceled from your order. We will attempt to notify you via email first, then by either telephone or other possible means , and ask you if you would like to choose a similar option than that of your preliminary order or you want a refund of your payment.

To check the status of your order, please refer to FedEx ,DHL, UPS or TNT website or click on "Track Order" to see the status of your order or send us an email, referencing your order number to operation@gacxpress.com .

Payment Online via Credit Card and Wire Transfer Buy online with Credit cards: PAYPAL, VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVERY. or You can also order through swift Bank Transfer in NEPAL or in our European bank account.